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Privacy Statement

Your privacy is important to us at Buckler's Hard, part of Beaulieu Enterprises Ltd. We are committed to ensuring we meet our obligations under the Data Protection Act 1998.

The following policy is issued by Beaulieu Enterprises Ltd referred to as “Beaulieu”. Company No. 152186, Registered Office: Beaulieu Enterprises Ltd, John Montagu Building, Beaulieu, New Forest, Hampshire, SO42 7ZN. We have notified the Information Commissioner’s Office of our data processing activities and our registered number is Z7132434.

What personally identifiable information is collected and why?

When you subscribe to our newsletter from the website we collect the following information:

  • Your title and name
  • Your email address
  • Your newsletter preference
  • Your permission for us to share your information with third parties

The collection of this information enables us to maintain and use an up to date mailing list for communicating news about Buckler's Hard and its events to those that have expressed an interest and permission to do so.

Under the Data Protection Act you have the right to advise us at any time if you no longer wish to receive contact from Buckler's Hard.

When you purchase tickets online we collect:

  • Your title and name
  • Your email address
  • Your postal address including postcode
  • Your telephone number
  • Your permission and preference for us contacting you with updates and future event information
  • Your payment details, card type, card number, security number, issue number, start and expiry date. Please note your payment information is encrypted and is not stored by us once your transaction is processed.
  • Your acceptance of our terms and conditions.

The collection of this information is necessary to enable us to process your online ticket purchase for general admission, river cruise and annual pass tickets. We also use this information to communicate with you by email, post or telephone about your ticket purchase. If you indicate your permission, we will add your information to our mailing list for future updates from according to your stated preferences.

Do we use cookies and why?

“Cookies” are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to the various parts of our website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any sources.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit, Please note that by using our website you are consenting to our usage of cookies.

The following explains the cookies we use and why.

Google Analytics

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We also use Google Analytics tracking to enable us to carry out remarketing activity, Google Display Network Impression Reporting, and Demographic and Interest reporting to assist us in advertising online.We and third-party vendors, including Google, use first-party cookies (Google Analytics) and third-party cookies (DoubleClick) together to inform, optimise and serve ads based on someone’s past visits to our website.

We and third-party vendors, including Google, use first-party cookies (Google Analytics) and third-party cookies (DoubleClick) together to inform, optimise and serve ads based on someone’s past visits to our website.

Visitors can opt-out of Google Analytics for display advertising and customise Google Display Network adverts using the Google Ads Settings.

Visitors can also get a Google Analytics Opt-Out browser add-on should they prefer their online visits not to be tracked.

Adform Tracking

Our online advertising supplier uses Adform tracking to record anonymous interactions and track purchases through our online shop.


We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Share this

The 'Share This Page' function at the base of our website pages is provided by AddThis and enables you to share our content via email and social media. AddThis' privacy and cookie policy can be read here.


We use the DoubleClick cookie to provide a better user experience and to serve relevant advertisements.   When you visit a website, view an ad, or click an ad we may set a cookie on your browser. This advertising cookie will appear in your browser as coming from the domain “”  Click here for information about DoubleClick cookies.

Website Search Engine

Our website search tool is powered by Google. When a user enters text into the search tool, the information is sent to Google which then returns the results.

How we protect your information

We understand the concerns you may have about giving your personal details over the internet so we are rigorous about our security procedures. We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.

Please be aware however that the internet is not a 100% secure medium of communication. Beaulieu cannot therefore guarantee the security of any information you input on the website or send to us on the internet. Beaulieu is not, and will not be, responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.

How long do we hold your information?

Your information will be retained by Beaulieu for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy legal, regulatory or accounting requirements, or to protect us.

Links to other websites

Our privacy policy does not cover the links within our site linking to other third party websites. Beaulieu cannot be responsible for your protection and privacy when visiting such websites. We therefore encourage you to read the privacy statements on these websites before entering any personal information.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 15th June 2015. We may revise the policy at any time by posting the revised policy on Your continued use of the site will mean that you accept those revisions.

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