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10:00am-5:00pm
01590 616203
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Frequently asked questions

We've answered some of your most frequently asked questions to help you plan your visit to Buckler's Hard.

What Covid safety and hygiene measures will you continue to take to make me feel safe on my visit?

We have developed a Visitor Safety Promise which outlines the steps we are taking to keep you safe during your visit, which can be read here.

Do I have to wear a face covering in your indoor areas?

In keeping with current Government advice we recommend all visitors (unless exempt) wear face coverings in our indoor spaces.

How much does it cost to visit Buckler's Hard?

Buckler's Hard village is free to enter. For those arriving by vehicle, a parking charge applies, which helps us maintain this heritage site. There is an extra charge for the Maritime Museum and the seasonal River Cruise. Find out more about our tickets and prices.

I have an existing ticket to visit Buckler's Hard, can I still use it?

Holders of an unused attraction ticket can use their ticket once for parking up to three hours free of charge and for free entry to the Maritime Museum.

I have a complimentary ticket to visit Buckler's Hard, can I use it now?

All complimentary tickets with an expiry date of 31st March 2020 were extended to the end of July 2020 to allow them to be used. We can therefore confirm that all of these tickets have now expired.

I have an annual pass to Buckler's Hard. Do I need to pay for parking?

If you hold a valid annual pass, you will be allowed to park for free up until it expires. Please bring your annual pass along with you on the day to be checked on arrival.

Will my annual pass be extended?

We are pleased to announce that all annual passes purchased in 2020 have been extended to the end of 2021 to account for the periods we've been closed.

What time do you open?

We are open from 10am. You can see our closing times and last admission here.

When is last admission?

Last admission to our indoor spaces is 30 minutes before closing time. Today’s closing time can be seen in the header of this website.

Last entry to the car park is 5pm and the exit gates are locked at 8pm.

How long does it take to look around?

We usually recommend half a day in order to explore the attraction, although many visitors prefer to stay longer.

What is there for kids to do?

Find out how to keep the kids entertained at Buckler's Hard here.

How much are tickets?

To see our current prices please click here.

How many people does a family ticket include?

Family tickets to the Maritime Museum and River Cruise cover either:

  • 2 adults and up to 3 children (ages 5-17 inclusive)
  • 1 adult and up to 4 children (ages 5-17 inclusive)

Under 5s go free!

Do you offer a concession for disabled visitors and their carers?

Yes, please call 01590 616203 for details.

Do you offer any discount or voucher codes?

Keep an eye on our Facebook page for current vouchers and discounts.

I’ve purchased Maritime Museum tickets online but don’t have a printer. What should I do?

You can present your e-ticket on your mobile phone or quote your reference number upon arrival.

Please be aware that due to our rural location, phone signal can be variable. We recommend taking a screen shot of your e-ticket before arrival. To speed up admission, please download images within the email so the barcode is visible.

Where can I stay in the New Forest?

Visit our Places to Stay page for more information.

What is your post code?

SO42 7XB

Can I cycle to Buckler's Hard?

We welcome cyclists, and bike racks are located in the coach park at Buckler’s Hard, adjacent to the main car park. Cyclists will need to bring their own locks to secure their bikes, which are left at the owner’s risk.

Can I walk to Buckler's Hard?

Yes, the village is an ideal destination for walkers, and there is a scenic 2 mile footpath between Beaulieu and Buckler's Hard.

Can I launch a paddleboard or kayak from the river's edge in the village?

No, the only place from which small paddle craft can be launched on the Beaulieu River is the slipway at the Buckler's Hard Yacht Harbour further along the Beaulieu River. You will need to pre-book your launch by visiting www.beaulieuriver.co.uk.

 

Is there a car parking charge?

Yes, a parking charge applies to those arriving by vehicle, which helps us maintain this heritage site. Regular visitors can make great savings with our annual parking pass. See car parking prices.

Do you have disabled car parking?

Yes, we have a designated car park area for disabled drivers. Parking charges apply.

Can I park my motor home/caravan in the car park?

Motor homes and caravans are welcome to park in the overflow car park. A parking charge applies, and please note there is no overnight camping.

We welcome caravan rally bookings – click here for details.

Is Buckler's Hard wheelchair friendly?

Although we are constantly working to improve access to Buckler’s Hard for disabled visitors, this 18th century naval village is, due to its historic nature, not easy for wheelchair access. The site has remained largely unchanged for centuries and most of the paths are gravelled, while there are some steep slopes and narrow doorways. Ramps are provided into the entrance, tearoom and lower level of the Maritime Museum, with level floor access into St Mary’s Chapel. A fully accessible toilet is provided.

While we welcome disabled visitors on board the River Cruise, for safe access, a degree of mobility is needed. Adults who use a wheelchair must be able to walk a few steps to access the vessel, due to the design of the jetty. Each wheelchair must be accompanied by an attendant to assist the disabled visitor in the event of an emergency on board.

Please read our Accessibility section for more details.

How easy is it to walk around the village?

Buckler's Hard is a beautiful place to walk, however please be aware that the village is situated on a gentle hill which slopes down to the river. Due to the geographic location of Buckler's Hard parts of the village have uneven surfaces and you may encounter natural hazards such as tree roots.

Can I bring a picnic?

Yes, there are picnic benches at the bottom of the village street.

Can I bring my dog?

Dogs are welcome in the village, provided they are kept on a lead at all times and their owners clean up after them. Dogs are not permitted in any of the buildings, including the Maritime Museum, Captain’s Cabin Tea Rooms or the cottage displays, except for guide dogs. Dogs are allowed on the River Cruise, but must be kept on a lead.

What time does the river cruise sail?

Please click here for up-to-date departure times.

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