The outdoor spaces of Buckler's Hard are now open. To help you plan your visit, we've compiled a list of frequently asked questions for your assistance.
Do I need to buy a ticket?
Entry to the village is free. For visitors arriving by car, a parking fee will apply. The parking charge is £5 for up to 3 hours and £7.50 for over 3 hours. This will be charged on arrival. Last entry to the car park is 5pm with the gates closing at 8pm.
I have an annual pass to Buckler's Hard. Do I need to pay for parking?
If you hold a valid annual pass, you will be allowed to park for free. Please bring your annual pass along with you on the day to be checked on arrival.
Will my annual pass be extended?
We are pleased to announce that all annual passes purchased in 2020 have been extended to the end of 2021 to account for the periods we've been closed.
I have an existing ticket to visit Buckler's Hard, Do I need to pay for parking?
Ticket holders with a unused attraction ticket can use their ticket once for parking up to three hours free of charge. You will then be able to use your ticket again once we fully reopen on 17 May.
When will your indoor spaces reopen?
Indoor spaces at Buckler's Hard including the Maritime Museum will fully reopen from Monday 17 May, subject to Government confirmation of the Step 3 date.
Are the toilet facilities open?
Yes, our toilets are open to visitors 10am - 5pm. The facilities will be monitored and cleaned regularly for your safety. Please use the hand sanitising station before entering, wash your hands for a full 20 seconds, and sanitise again upon leaving.
Will I be able to buy food and drink onsite?
There will be a takeaway food and drink outlet alongside the riverfront. The Captain's Cabin Tea Room will remain closed until 17 May.
I have a complimentary ticket to visit the Buckler's Hard visitor attraction, can I use it now?
All complimentary tickets with an expiry date of 31st March 2020 were extended to the end of July 2020 to allow them to be used. We can therefore confirm that all of these tickets have now expired.
Can I launch a paddleboard or kayak from the river's edge in the Buckler's Hard village?
No, the only place small paddle craft can be launched from on the Beaulieu River is the slipway at the Buckler's Hard Yacht Harbour further along the river. You will need to pre-book your launch by visiting www.beaulieuriver.co.uk.
Can I bring a picnic?
You are very welcome to bring your own picnic to enjoy during your visit. There are lots of green spaces or shady spots to lay a picnic blanket. All we ask is that you do not use any form of BBQ and dispose of your rubbish in a bin or preferably take it home with you. Thank you.
What other safety and hygiene measures will you be taking to make me feel safe on my visit?
We have developed a Visitor Safety Promise which outlines the steps we are taking to keep you safe during your visit. You can find this in the Plan Your Visit section of the website.
Will I be required to wear a face covering?
Whilst our indoor spaces remain closed, you will not be required to wear a face covering to visit our outdoor spaces. We do however request their use when accessing our toilet facilities
What if I become worried onsite by seeing others not adhering to the rules?
We will have a member of staff out and about in the village, but if you are concerned you can call a supervisor at any point on 01590 616203.
If you still have a question you would like answered, please contact us.