The Buckler's Hard visitor attraction is now fully open and visitors are once again invited to explore both our indoor and outdoor spaces. To help you plan your visit, we've compiled a list of frequently asked questions in relation to our reopening for your assistance.
Do I need to book again if I already have an unused ticket?
No, your ticket expiry date has been extended by four months. Simply bring your ticket with you on the day you wish to visit.
Will you be extending existing Annual Passes?
Yes, if your annual pass was still valid when we closed on 21st March we will extend the expiry date by four months to reflect the period of closure.
I have a complimentary ticket for the Buckler's Hard visitor attraction, can I now use that?
Yes, holders of complimentary tickets can now use these. Those with an expiry date of 31st March 2020 have been extended to the end of July 2020 to allow them to be used.
Will we have to queue to get into the Maritime Museum?
Whilst we will be managing the maximum number of people allowed into the museum at once, we hope that any queues will be easily managed and all visitors will be able to enjoy the museum as part of their visit.
Is the River Cruise running?
The river cruise will start again from Wednesday 8th July and will run when the attraction is open until 30th September. Passenger numbers will be restricted to ensure social distancing and therefore tickets will be purchased as you board the cruise.
Can I just park and go into the village without paying?
No, the Buckler's Hard village is private land and is run as a visitor attraction. The admission price includes all day car parking, and entrance to the Maritime Museum, Shipwright's Cottage, St Mary's Chapel and outside areas. Your admission fee helps towards the costs of providing the visitor facilities and maintaining this heritage site.
Can I launch a paddleboard or kayak from the river's edge in the Buckler's Hard village?
No, the only place small paddle craft can be launched from on the Beaulieu River is the slipway at the Buckler's Hard Yacht Harbour further along the Beaulieu River. You will need to pre-book your launch by visiting www.beaulieuriver.co.uk.
Are the toilet facilities open?
Yes, our toilets are open to attraction visitors. The facilities will be monitored and cleaned regularly for your safety. Please use the hand sanitising station before entering, wash your hands for a full 20 seconds, and sanitise again upon leaving.
Will we be able to buy food and drink onsite?
Yes, the Captain's Cabin Tea Room is now open serving a new menu that can be enjoyed on either the outdoor terrace, limited indoor seating or for those with an admission ticket, on the grass areas of the village.
Can we bring our own picnic?
You are very welcome to bring your own picnic to enjoy during your visit. There are lots of green spaces or shady spots to lay a picnic blanket. All we ask is that you do not use any form of BBQ and dispose of your rubbish in a bin or preferably take it home with you. Thank you.
What other safety and hygiene measures will you be taking to make me feel safe on my visit?
We have developed a Visitor Safety Promise which you can find in the Plan Your Visit section of the website.
Will we be required to wear a face-covering?
We recommend that all visitors bring a face covering with them to ensure they can either use or pass through our Tea Room and Gift Shops in accordance with Government guidance. Visitors are very welcome to wear their face-covering in the indoor spaces, although at the moment this is only a recommendation and not mandatory.
What if I become worried onsite by seeing others not adhering to the rules?
We will have a member of staff out and about in the village, but if you are concerned you can call a supervisor at any point on 01590 616203.
If you still have a question you would like answered before visiting, please contact us.
Ready to book your tickets? Find out more about our tickets and prices here.